For installation and service crews
Your manuals, answering your techs on the job site.
Upload your installation manuals and spec sheets. Your techs ask a question by voice or text and get the exact step, torque or clearance in seconds, with the manual page it came from.
14 days free. No credit card. Set up in 10 minutes. See pricing
- Set the upper rail on the lower rail and wiggle it until flush 1
- Fasten each joint bracket with two self-drilling screws 1
- Keep screws within 2-3/4" (70 mm) of the joint 1
Every crew loses time the same way.
Calling the office from the top of the stairs.
The answer is in a manual somewhere. Nobody on site can find it fast.
The manual is in the truck.
Or it's a 40-page PDF on a phone, with gloves on, in a crawl space.
The fix walked out the door.
Your best tech solved this last spring. He left in the fall.
How it works
Three steps. No training session needed.
Upload your manuals
Install guides, service manuals, spec sheets. PDF or text. They're ready to search in about a minute.
Techs ask from their phone
Type or speak the question, the way they'd ask a coworker. "What's the footrest torque on this model?" works.
Answer with the source
A short answer with the manual name and page. One tap opens the page to check the diagram.
Built to be trusted on a job site
A wrong number on an install is worse than no answer. So On-Site Answers is built to be checkable.
Every answer cites its page
Torque values, clearances and part numbers are copied exactly as your manual states them, with the page linked.
Says "not in your documents"
When your manuals don't cover it, it says so and doesn't guess. The question goes on your admin's list of manuals to add.
Knows which model you mean
Ask about one model and it answers from that model's manual. Ask without a model and it splits the answer by model.
Lessons learned from your own crew
Techs capture fixes the manual doesn't cover. Once approved, they show up in answers, clearly marked as team experience.
Hands busy? Just talk
Voice input on most phones. No app to install. Techs sign in with an email link.
Your documents stay yours
Each company's data is kept separate at the database level. Only your team can see your manuals and conversations.
Made for crews that install and service equipment
- Accessibility and mobility dealers: stairlifts, platform lifts, ramps
- HVAC contractors: equipment, controls, troubleshooting
- Restoration and specialty trades: equipment setup and procedures
- Franchise locations: one shared set of manuals for every tech
- Growing crews: new hires get answers without shadowing for months
- Owners: see which questions your manuals can't answer yet
Questions
What is On-Site Answers?
On-Site Answers is a job-site answer tool for field service teams. You upload your installation manuals, service manuals and spec sheets. Your technicians ask questions from their phone, by typing or speaking, and get a short answer with the manual and page it came from.
Does it make things up?
It answers only from the documents your company uploads, and every answer cites the page it used, so a tech can check it in one tap. When your documents don't cover a question, it says so instead of guessing, and the question goes on your admin's list of manuals to add.
How is this different from ChatGPT?
General chatbots answer from the internet and can sound sure while being wrong about your exact model. On-Site Answers searches only your company's manuals and your team's own lessons, copies numbers exactly as the manual states them, and shows the source page every time.
What files can I upload?
PDF and plain-text files. Digital PDFs from manufacturers work best. Word files can be saved as PDF first. Scanned paper manuals without readable text aren't supported yet.
Do technicians need to install an app?
No. On-Site Answers runs in the phone's browser and can be added to the home screen like an app. Techs sign in with an email link, with no passwords to remember.
Who can see our documents?
Only people in your company. Every company's manuals, lessons and conversations are kept separate at the database level. We don't use your documents to train AI models.
Can our team add their own tips?
Yes. Techs capture a lesson learned from the field: what happened, what fixed it, and a photo. Once an admin approves it, it shows up in answers, marked as a team lesson so it's clear it isn't manufacturer guidance.
How much does it cost?
Starter is $49 per month for up to 5 users. Team is $15 per user per month with a 5-user minimum. Every plan starts with a 14-day free trial, no credit card needed. See pricing.
Put your manuals in every tech's pocket.
Upload one manual and ask it a question. Most teams know in ten minutes whether it fits.
Start your free trial